Refund Policy

Everything in the WRLDS store is digital and delivered to your Minecraft account immediately. At checkout you ask us to deliver straight away and confirm that you can no longer cancel once delivery starts. So we don't give refunds for:

• changing your mind;
• membership days you didn't use, or a membership that ended;
• items you've already used;
• losing access to the server because you broke the rules;
• a price that later dropped, or a promo code you forgot to use.

Your legal rights still apply, and we go a little further:

• It never arrived. If a purchase hasn't reached your account within 24 hours and we can't deliver it, we refund it in full.
• You were charged wrongly. Charged twice, or the wrong amount: we refund the difference.
• It doesn't work as described. We fix or replace it, or if we can't, refund it.
• A child bought it without permission. A parent or guardian should contact us; we look at each case and may refund it, in which case the items are removed.

Open a ticket through Support, choose Store & payments and pick the order. Please ask within 30 days of the purchase. We usually reply within a day or two.

Approved refunds go back to the card or method you paid with, in Canadian dollars, including the tax you paid. Stripe processes them; they normally show up within 5 to 10 business days. Anything refunded is removed from your account.

Please talk to us before disputing a payment with your bank: we can almost always sort it out faster. A chargeback removes everything bought with that payment and pauses purchases on your account until it's settled. See Terms, section 7.